Canonbury Service Department
Canonbury Product Service Workshop
At Canonbury, our in-house Service Centre offers first class service repair for many types of podiatry equipment. Our engineers who are all based at our Brackley head office are all manufacturer trained, to ensure all of your equipment receives the highest level of care and attention.
Through our Service Centre, we offer quick, reliable and economic servicing and repairs for all your practice equipment.
What We Offer
Manufacturer Trained Canonbury Engineers
Servicing with Canonbury means your podiatry equipment is in the best possible hands. All Canonbury engineers are extensively trained by all major manufacturers, providing the skills, knowledge and experience to offer the very best service. Besides the manufacturer, no one else knows your equipment like we do
Genuine parts with a 12 month guarantee
We use genuine, brand new parts sourced directly from the manufacturer of your equipment to ensure optimum performance and longevity. Although non-genuine parts may look the same, the chances are they haven’t been manufactured to the same high quality standard and have not been rigorously tested to ensure they perform in perfect harmony with the rest of your equipment. All manufacturer genuine parts carry a 12 month guarantee to provide the added peace of mind that if something goes wrong, we’ve got you covered.
Quick turnaround times with a loan service available
We normally offer a quick turnaround time of a few days, particularly if equipment servicing is booked in advance. In addition, a loan service is available for a small charge if you cannot be without your equipment.
Why service your drill
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Genuine parts with a 12 month guarantee
There are a number of reasons why servicing your drill regularly is so important.
- It will maximise your drill’s lifespan, saving money in the long run
- Servicing will prevent any downtime
- Regular servicing ensures optimal performance for both you and your patients
- It prevents the need for any unwanted and expensive repair bills
Our turnaround time for servicing is normally just a few days thanks to our wide range of spare parts, and you can book your service in advance to ensure a quick turnaround. There’s also the option to loan equipment for a small charge so you’ll never be without.
Service Models & Typical Costs
Our service centre engineers will take care of a number of different models and types of equipment. To keep things transparent and so you know what to expect, here are some of the typical costs.
We only ever use genuine, brand new parts sourced directly from the manufacturer of your equipment to ensure maximum performance and longevity. Whilst non-genuine parts may look the same, it’s likely that they haven’t been manufactured to the same high quality standard, nor have they been rigorously tested to ensure they perform in perfect harmony with the rest of your equipment.
All of our genuine parts carry a 12 month guarantee, so there’s the added peace of mind that if something happens to go wrong, we’ve always got you covered.
Pricing Table
| Description | Price (ex Vat) |
|---|---|
| Basic Dust Extraction or Dom Drill Service | £99 + Parts (Includes 1 hour labour). Additional labour costs £99.00 per hour |
| Basic Spray Drill Service | £119 + Parts (Includes 1 hour labour). Additional labour costs £99.00 per hour |
| Chair / Couch Service or repair | £99 per hour + parts + call out |
| Autoclave Service & Calibration | £140 + Parts |
| Prestige Autoclave Service & Calibration | £115 + Parts |
| Additional/Optional Charges | |
| Parcel Collection Service (includes additional insurance) | £16.67 |
| Call Out: Zone 1,2,3,4 | £75 - £225 |
| Decontamination Charge* | £105.00 |
| Loan Dust Extraction Drill** | £80 |
| Loan Spray Drill** | £90 |
| Loan Domiciliary Drill** | £80 |
| Return Carriage Charge (includes additional insurance) | £16.67 |
| Parts Carriage | £7.50 |
| PAT Test (per item) | £4.50 |
* Decontamination charge is levied whereby the drill is received with excess accumulation of nail dust in either the hand piece or main unit.
** Loan equipment is subject to availability. Please note if loan equipment is held beyond the agreed term this may incur additional charges.
Services FAQs
Yes. Please contact us in advance to book your service or complete our ENQUIRY FORM, This allows is to provide the quickest turnaround time possible and ensures we are aware of your service requirements prior to your equipment arriving. When reporting a fault, please have a serial number available, the model number, full description of fault (including how to replicate), and where possible a photograph or video of the fault or broken part. It is the customer’s responsibility to ensure all equipment is packed appropriately.
No. Drills contain hazardous substances that need to be contained in a controlled environment.
We can arrange for drills and small Prestige autoclaves to be collected by courier for a cost of £12.50, alternatively items can be taken to your local Post Office and sent through a Royal Mail tracked service. Please ensure you use a tracked service as Canonbury cannot accept any responsibility for equipment until it arrives at our workshop. When sending in equipment please make sure that it is clean (inside and outside with dust bags removed) and that any defects are reported before sending in. If requiring a PAT test please ensure mains lead is included.
On average, parts availability is guaranteed for five years, although in many occasions it can be much longer. This is subject to manufacturer availability.
We are able to make minor repairs, depending on the parts required.
Parts and repairs are guaranteed for six months. Reconditioned parts carry no guarantee.
Subject to engineer availability we can book basic service and calibration on a same day service if the item is dropped off before 10am and collected after 3pm. This must be booked in advance.
Not at present, but this is something we’re looking to offer in the future.
I wanted to thank you for fixing my Berchtold drill so promptly. The process from when I contacted you, collection by DPD, contact re the issue, repair and return was very efficient.
Drill now safely returned and working well.
Thank you and your team for your prompt efficient service
